Delivery & Returns
The last order date for UK delivery in time for Christmas is Friday 2nd December.
For international delivery the last order date is Friday 25th November.
My shop will close to orders at midnight on this date.
There are a number of Royal Mail strikes happening so please order as early as possible if you'd like jewellery. The strikes will also affect delivery of silver from my supplier, so certain products may go out of stock earlier than expected.
All orders are sent within 7 working days of receipt of payment.
Each piece is handmade so please do allow for this when ordering.
For each order you'll receive a shipping notification to let you know it is on the way.
Royal Mail Strikes
Strikes are taking place throughout the autumn and winter, and as you can imagine this will cause delays to your parcels. I will keep you updated as to when your order will go out, orders over £35 will be sent via Signed For, you can request Special Delivery for an extra £8, which will track the parcel throughout its journey. Please email me to arrange this deepa (at) melajewellery.com
Please order early if you need your jewellery, for a gift or a Christmas present, this will give you the best chance of receiving it on time. Strikes will take place on:
October: 23, 24
2, 3, 4
8, 9, 10
14, 15, 16
23, 24, 25
December: 1, 2
If you need your jewellery by a certain date, if it is a gift for example, please let me know during checkout. Please be mindful that I may not be able to fulfil the order if it is too short notice.
Free UK delivery. Jewellery is sent by Royal Mail 1st Class post, or orders over £35 are sent Royal Mail 1st Class Signed For.
If you'd like to upgrade to next day Special Delivery, please contact me.
International Shipping - £3
There are delays due to Brexit regulations, please allow more time for international deliveries.
A flat rate for all international purchases. Jewellery is sent by Royal Mail Airmail (International Standard) which takes around 5-10 days to arrive in Europe, and around 1-3 weeks everywhere else.
Each piece of jewellery is gift boxed, ready to give. I've worked hard to make my packaging sustainable and therefore it is plastic-free and recyclable. Here's what is included:
Outer card box: brown card, easily recyclable
Gift box: card box with cotton fill. easily recyclable
Thank you card: recycled card, easily recyclable
Labels and tape: paper tape and standard paper label, easily recyclable
Add a gift note: Just contact me and I'll pop one in, with your choice of message, free!
Please contact me if you'd like to arrange a return.
Earrings are non-refundable unless faulty, and personalised items (not including stacking rings) incur a £5 restocking fee unless faulty. If you would like a resize please contact me to discuss how much this will cost.