Delivery & Returns
Christmas order dates
Friday 11 December is the last order date for Christmas delivery, this includes made to order and ready to ship items.
Please order by this date for both UK and European delivery. For parcels to the rest of the world please order by the 4 December.
- Due to increased demand for home deliveries due to Covid, there will be a delay in couriers and Royal Mail delivering this year. Please factor this in when you order.
- If you need your order by a certain date, for example if you're travelling before Christmas, please let me know before you order.
Each piece is handmade so please do allow for this when ordering. If you need anything sooner please let me know before order.
Ready to ship: Sent within 3 working days of receipt of payment
Made to order: Sent within 7 working days of receipt of payment
For each order you'll receive a shipping notification to let you know it is on the way.
If you need your jewellery by a certain date, if it is a gift for example, please let me know beforehand.
Free UK delivery. Jewellery is sent by Royal Mail 1st Class post, or orders over £35 are sent Royal Mail 1st Class Signed For. Both take around 2-5 working days to arrive, please also allow extra time during Covid 19.
If you'd like to upgrade to next day Special Delivery, please let me know.
International Shipping - £3 - A flat rate for all international purchases. Jewellery is sent by Royal Mail Airmail (International Standard) which takes around 5-10 days to arrive in Europe, and around 1-3 weeks everywhere else.
Each piece of jewellery is gift boxed, ready to give. I've worked hard to make my packaging sustainable and therefore it is plastic-free and recyclable. Here's what is included:
Outer card box: brown card, easily recyclable
Gift box: card box with cotton fill. easily recyclable
Thank you card: recycled card, easily recyclable
Labels and tape: paper tape and standard paper label, easily recyclable
Add a gift note: Just contact me and I'll pop one in, with your choice of message, free.
Please contact me if you'd like to arrange a return. Earrings are non-refundable unless faulty, and personalised items (not including stacking rings) incur a £5 restocking fee unless faulty.