Covid 19 and Parcels
As I'll be shipping orders out again soon I have been putting in place some measures to protect you during the pandemic. There's a sentence I didn't know I'd ever write!
My studio is in a separate room in the house and I'm the only person who uses it. Before I begin making jewellery I'll be washing my hands thoroughly. Being as jewellery making is inherently a messy job I always wash my hands of the silver dust and soot before packing parcels.
Safely receiving your jewellery
According to Public Health England, the virus declines on surfaces after 24 hours, and significantly after 48 hours. This is usually the amount of time it takes for a parcel to arrive but you may wish to take some extra measures, particularly if shielding or vulnerable.
My jewellery arrives in a gift box which is posted in a card box. You can discard and recycle all the elements of the packaging as an extra precaution. Jewellery can be cleaned with soap and water very gently - and make sure to dry extremely thoroughly to avoid tarnishing.
I am minimising the trips to the post office as much as possible. Orders are sent via 1st Class post, so I generally print a postage label and post directly in to the post box. Orders over £35 are sent via Royal Mail signed for, which does require a trip to the post office. However, my local post office are taking a lot of extra precautions including regular cleaning of surfaces, contactless payment and screens on the tills.
I still accept returns, as per your rights as a customer. I don't accept returns for earrings unless faulty, as per normal hygiene reasons.
All of this information is on my website too, but do feel free to ask any questions.